Buying tips

TDP’s Buying tips,

In order to make your purchase as smooth as possible, we will ask you to open an account on your first purchase. This will allow you to make future purchases easier, print VAT invoices and allows us to message you about your order. Returning customers can log-in as they enter the site or when proceeding to checkout

Like with all websites, if you forget your password there is a ‘reset password’ option when you attempt your log in.

Choosing your product

Once you have chosen your product you will be presented with various options. These depend on the product and can include a colour choice, adding a memorial plaque or personalised engraving. Below we list a few tips to help make the buying process as easy as possible. We try to give examples of the choices.

Below each product description and price you will see some add on items which can you simply tick the box to select. If the option is chargeable then the price is displayed.


If the product comes in more than one size this is where you choose the one you want, simply select the size from the drop down box. The price will be shown here.


Choose the colour of your product. Each colour selection will show the correct price and in most cases the colour you select will then show you a picture of what it will look like.

Optional extras

In this section you will be presented with all the extras you can order, for example furniture anchor kits. These all have the price displayed alongside each option.

Add a Plaque

If you are ordering a product that is in commemoration of someone or something then tick the box for either a stainless steel or brass plaque, a second box will then appear to type in your message. The price, which includes your message, and fixing the plaque before despatch, is displayed next to the ‘tick’ box.

You can read more about your plaques here

Then please type your message into the ‘Message’ box. Please make sure you check this carefully for errors.

Once we receive your order, before the plaque is engraved, we will email you a proof to check you are happy with the layout and text.


Personalised Engraving

If you are ordering a product you would like to personalise, we can engrave your message and an outline image into the plank, click here to see some options of what can be achieved. The price, of these options are shown clearly on the product page next to the tick box where you select your choice.

As standard, the price shown includes engraving into a single plack. For benches, this is generally put on the top back slat when we make your bench. For other items such as planters, we may call you to ask where you would like the personalised slat positioning.

For outline images we will need you to email these separately to

Once we receive your order, before the plaque is engraved, we will email you a proof to check you are happy with the layout and text.



After choosing all your options you can see your total purchase information by ticking the ‘Buy’ button. Your basket is shown at the top of the web page. You can now add more products, edit your basket or proceed to the checkout area.


Returning customers can log-in if they have not already done so. New customers should create an account.

The first page you will see is the ‘edit basket’ page which gives you a last chance to check and/or make any changes.

Then follow the instructions for payment.

You will receive an email acknowledgement of your order, and we will keep you informed about delivery.

Please make sure you read the information provided before you checkout. This information contains important information regarding your estimated production date and how your delivery will arrive at your address.