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Our prices are shown inclusive and exclusive of VAT on the product page of our website, delivery is added at the checkout basket stage.
VAT is split out on the payment page, and on invoices to allow those that can to claim the VAT back.
Production & Delivery
Delivery to a UK mainland address is added to your basket and is worked out per pallet space for each product, unfortunately there are some postcodes that our delivery company charges more for, so when you add an item to your basket you will see a flat delivery rate, at the checkout page, once you have input your postcode, the delivery cost may change if your postcode is within one of the more expensive areas to deliver, we do apologise for this, but we are restricted by what our carriers charge. We do regularly review our carrier companies to ensure we are getting the best deals for our customers.
Although a few smaller items are packed in boxes and sent by parcel carriers. We have tried to work out the most optional loading for multiple items to keep costs down for you. However if you are looking at ordering more than one product, or multiple products, and want to double check the delivery cost you can call us to see if the site has worked it out right. Or please send a quote request before ordering.
All of our products are handcrafted to order, we are currently working to an 3-4 week lead time. On receipt of your order, a production slot is booked and we will email you to confirm this date. When your order starts its production cycle, we will also email you with this update. Approximately 3-4 days after your production slot has started, we will call to arrange a convenient delivery day with you.
Our carriers deliver from Monday to Friday and to the front of a property only. There is normally only one driver and they will offload the pallet using a tail lift vehicle. Drivers are not permitted to site the item for you or leave round the back of your property.
Standard delivery is not time specific but we do ask the carrier to call you one hour before.If you would like to upgrade your delivery to an AM/PM or hour time slot, please call us.
There may be occasions, when long items are ordered, that the delivery driver will deem this as unsafe to use a pallet truck to unload. In these rare cases, the items will need to be taken off the delivery vehicle by hand. Please be aware that our products are heavy.
The majority of the products are supplied ready to use. However to allow for safe delivery a few require minimal assembly. All the fittings are supplied along with instructions. If a product requires final on site assembly then we tell you this on the product page.