Our product prices are shown inclusive of VAT and include free* delivery to most UK mainland post codes. For customers who can claim back VAT we also display prices net of VAT. After ordering you will receive an email with your VAT invoice. Purchasing an item of furniture manufactured and finished by hand is something we feel is worth waiting for, we are currently on an 4 week lead time. On receipt of your order, a production slot is booked to meet the timescale detailed on the product page and in your order confirmation. Once your product starts its production cycle we will call to arrange a convenient delivery day with you. We keep high stock levels of all the products shown in the Landscape & Building category. To most UK post code areas, orders should be with you within 3 working days, at this time we cannot offer a weekend delivery.
If you are a company, school, council or other organisation, and you wish to set up a credit account or pay by another method, please call our office on 01629 820011 or email email@example.com.
Delivery for Furniture
All of our products are handcrafted to order, we are currently working to deliver your order in 4 weeks Our Free* Delivery option does not include an AM, PM or timed delivery slot, and is generally made between 8am and 6pm Monday to Friday with a ‘kerbside’ drop off. We can offer an AM, PM or timed delivery at additional cost. Please contact our sales team on 01629 820011 or email firstname.lastname@example.org. Deliveries will be made on a pallet. The carrier is not allowed to take the pallet and any packaging away and these are left for your re-use or safe disposal.
How we deliver your furniture
Our carriers deliver from Monday to Friday and to the front of a property only (i.e. your driveway or car park) which is nearest to the public road.There has to be access to the delivery address by a large lorry.There is normally only one driver and they will offload the pallet using a tail lift vehicle then a pump truck to get it on your property.In order to use a pump truck, your access has to be on firm ground and relatively flat.Drivers are not permitted to site the item for you, or leave round the back or side of your property.Please note that any failed delivery (i.e. if you are not available to take delivery of the furniture when the carrier gets to your address, or no safe place is available to leave the item) will be subject to a re-delivery charge. We do apologise for this however this is a pass through cost from our carriers to make another delivery attempt.There may be occasions, when long items are ordered, that the delivery driver will deem this as unsafe to use a pallet truck to unload. In these rare cases, the items will need to be taken off the delivery vehicle by hand.Please be aware that our products are heavy.
*Post code exceptions
Delivery to most UK mainland addresses is free, unfortunately there are some postcodes that our delivery company charges more for.If your delivery is to a UK mainland postcode prefixed with AB, BH, EH, EC, KA, KW, IV, PH, PA, or SA, when adding an item to the basket and then proceeding to checkout, a delivery cost will show.We apologise for this, but we are restricted by what carriers charge. TDP do regularly review our carrier companies to ensure we are getting the best deals for our customers.This premium postcode delivery cost has been kept to a minimum so customers residing in these areas are not disadvantaged with large delivery costs.
Please note: If your order is to be delivered to an offshore destination, then delivery will require a personalised quote.As standard we are unable to ship to any off shore destination. If you would like to purchase any of our recycled plastic outdoor products to be delivered to any non UK mainland destination (including the Isle of Skye, Isle of Wight and Isle of Man, Orkney, Shetlands plus others), please contact us to discuss your requirements. We do have options to deliver off shore, but these would have to be quoted on request.At present we cannot deliver to anywhere in Ireland.
For your convenience our furniture arrives fully assembled on a pallet, apart from our eight seater picnic tables and the Tea 4 Two.The products that do require some assembly on site have the ‘screwdriver’ icon shown on the product page. You can click the icon on the product page to see how much assembly is involved.
Buying plastic lumber from us
Build your own Profiles prices – as our profiles come in many sizes and you can choose any quantity, these are not covered by our free delivery policy.
Buying products from our Landscape Range
We keep high stock levels of all the products shown in the Landscape & Building category.To most UK post code areas, orders should be with you within 3 working days, as unfortunately at this time we cannot offer a weekend delivery. Some post codes might take slightly longer to arrive.If your order is urgent please let us know in the ‘Order Comment’ box on the checkout page, or you can call our customer service team on 01629 820011 or email email@example.com.